Family violence is “violent, threatening or other behaviour by a person that coerces or controls a member of the person’s family…or causes the family member to be fearful.”.
Family violence includes physical violence, emotional abuse, financial or economic abuse and damage to property.
We are committed to providing support to our customers affected by family violence.
We will achieve this through training and support of our employees and distributors, engaging you with sensitivity, dignity, respect and compassion and protecting your information and privacy. We will also refer you to specialist support services that can help you with family violence.
Whenever family violence is identified or suspected, our priority is the safety of the person affected by family violence and the protection of their family. We will strive for the early recognition of family violence.
If you are a Lion Underwriting customer and affected by family violence you can contact us by calling 07 3445 6300 Monday to Friday between 8:30am and 5:00pm and ask to speak to our Family Violence Officer.
The following organisations can assist you with family violence issues:
 Family Law Act 1976 (CTH), section 4AB